Customer Service Representative
Published on CazVidat Employer
Customer Service Representative in Santiago About us: VoiceTeam, We CARE! We are dedicated to delivering trustworthy and innovative outsourced services while fo
Salary
DOP 210 per hour
Location
Santiago de los Caballeros, Santiago, Santiago de los Caballeros, Santiago, Dominican Republic
Employment type
Full time
Workplace
Not provided
Customer Service Representative
DOP 210 per hour
Job description
Customer Service Representative in Santiago About us: VoiceTeam, We CARE! We are dedicated to delivering trustworthy and innovative outsourced services while fostering well-being. Our commitment extends to our clients satisfaction, our employees growth and well-being, sustainability, and the development of our communities. Guided by our core values engagement, integrity, excellence, adaptability, and teamwork we aim to be the global partner of choice. Role Description: Join us as a Customer Service Agent in our Santiago de los Caballeros office. As a Voicer Agent, you'll have the opportunity to engage in various aspects of customer interaction, which may include sales, customer service, or back-office support duties. This multifaceted role entails handling phone calls, or chats, or business processing tasks with precision and professionalism. We expect you to deliver outstanding customer service or meet sales objectives, and ensure seamless task execution tailored to the specific account you're assigned to. Qualifications: Strong customer service orientation Proficiency in computer skills Fluency in English Ability to thrive in a team-oriented environment and collaborate effectively Not previous experience required What We Offer: Competitive salary and performance incentives Fully paid supplementary insurance Lunch allowance Childcare subsidy Access to monthly activities and team events Career development plans to help you grow professionally Fully covered psychological assistance to support your well-being
Frequently asked questions
Is this a remote job or do I need to work on-site?
This position is full-time and based at the Santiago de los Caballeros office, so it is not remote.
What is the hourly pay for this Customer Service Representative role?
The salary is DOP 210 per hour, with additional performance incentives.
Do I need previous experience to apply for this job?
No previous experience is required for this role.
What kind of tasks will I be doing day-to-day?
You will handle phone calls, chats, and business processing tasks, focusing on sales, customer support, and back-office duties with accuracy and professionalism.
Are there any benefits included with this job?
Yes, benefits include fully paid supplementary insurance, lunch allowance, childcare subsidy, monthly activities and team events, career development plans, and psychological assistance.
What skills do I need to succeed in this role?
You should have a strong customer service orientation, be proficient with computers, fluent in English, and able to work well in a team environment.