Customer Service Support Specialist - New York City, NY

FTI Consulting, Inc. is hiring a motivated and friendly Customer Service Support Specialist in New York City. This part-time position offers a dynamic work environment where you can deliver exceptional customer service and contribute to customer satisfaction. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat with accurate information and assistance. Effectively resolve customer complaints while following company policies and procedures. Maintain thorough knowledge of products and services to provide informed support. Document customer interactions and feedback in the CRM system to enhance service quality. Assist customers with order processing, returns, and account management tasks. Collaborate with team members to identify and implement process improvements. Participate in team meetings to share insights and develop best practices. Required and Preferred Qualifications High school diploma or equivalent required. Strong verbal and written communication skills. Previous customer service experience preferred. Familiarity with CRM software and Microsoft Office Suite is a plus. Ability to manage multiple priorities in a fast-paced environment. Friendly demeanor with a strong commitment to customer satisfaction. Join a collaborative team that works closely with sales and product departments to enhance the overall customer experience. You will report directly to the Customer Service Manager who values innovation and proactive problem-solving. This role offers opportunities for growth and development within the company.