Ground Staff Customer Service Agent in Kolkata, West Bengal

Join our team as a Ground Staff Customer Service Agent in Kolkata, West Bengal, India. This full-time position offers an exciting opportunity to work in a fast-paced airport environment where customer satisfaction is our top priority. You will be instrumental in delivering exceptional service to passengers, ensuring a smooth and pleasant travel experience. Key Responsibilities Assist passengers with check-in, boarding, and baggage handling in a friendly and efficient manner. Resolve inquiries and complaints promptly to maintain a seamless travel experience. Coordinate with airline operations to manage flight schedules and passenger flow effectively. Maintain accurate records of passenger interactions and transactions in compliance with company policies. Conduct safety checks and support emergency protocols to ensure passenger safety. Participate in team meetings to discuss performance improvements and customer service strategies. Engage in ongoing training to stay current with industry standards and enhance your skills. Required and Preferred Qualifications High School Diploma or equivalent. Excellent communication skills to interact effectively with diverse customers. Previous customer service experience preferred. Strong teamwork and problem-solving abilities. Familiarity with customer service management software is a plus. Ability to multitask in a high-pressure environment. Prior experience in aviation or related fields is advantageous. Compensation: ₹18,000 per month Location: Kolkata, West Bengal, India Employment Type: Full-time, on-site position