Bilingual Customer Service Representative

Tasks

• Handle inbound and outbound calls in both Spanish and English.
• Support residents with maintenance requests, resident services, leasing inquiries, and renewals.
• Resolve customer concerns with empathy and professionalism.
• Deliver an excellent customer experience and maintain resident satisfaction.
• Follow company policies and service standards.

Requirements

• Native or near-native fluency in spoken and written Spanish and English.
• Minimum 6 months of customer service or call center experience.
• Previous voice process experience preferred.
• Excellent communication, problem-solving, and customer-handling skills.
• Ability to work in a hybrid setup in Atlanta, GA.
• Flexibility to work across two shifts.
• Fluent Spanish is mandatory. Candidates without strong Spanish-speaking skills will not be considered.

Schedule

• Contract – 6 Months (W2)
• Hybrid

How to apply

• Share your updated resume via DM or email.

Location

• Atlanta, GA