Remote Customer Service Assistant – United States

Jason Newton is hiring a Remote Customer Service Assistant for a contract position in the United States. In this role, you will support customer service operations by responding to inquiries, helping resolve customer issues, and contributing to positive customer experiences.

Key Responsibilities

• Respond to customer questions by phone, email, or chat with clear and timely information.
• Help customers select products, process orders, and resolve service issues.
• Work with team members and relevant departments to share information and support customers effectively.
• Maintain accurate records of customer interactions and transactions.
• Address complaints with empathy and professionalism, working toward satisfactory resolutions.
• Contribute to customer service procedures and best practices.
• Participate in team meetings to discuss goals, performance, and customer feedback.

Required and Preferred Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to collaborate effectively in a team environment.
• Customer-focused approach and genuine interest in helping others.
• Previous customer service experience is a plus, but is not required.

Work Environment and Tools

You will collaborate with customer service representatives and may report to a customer service manager or team lead. The role may involve CRM software, call center software, and communication platforms. This position is remote eligible and based in the United States.

Position Details

• Employer: Jason Newton
• Job type: Contract
• Location: United States
• Work arrangement: Remote eligible