Customer Service & Data Entry Specialist in Hornell, NY

We are seeking a dedicated Customer Service & Data Entry Specialist to join our team in Hornell, New York. This full-time position offers an exciting opportunity to work within a dynamic and supportive environment, where your contributions will play a vital role in enhancing our customer experience and ensuring accurate data management. As part of a collaborative team, you will impact our daily operations while being an essential member of our organization.

Key Responsibilities

• Manage inbound customer inquiries through various channels, providing prompt and precise responses to enhance customer satisfaction.
• Perform accurate data entry and maintain up-to-date customer information in our databases.
• Assist with the resolution of customer problems and complaints, utilizing strong problem-solving skills to achieve positive outcomes.
• Monitor and track customer interactions, ensuring all communications are logged efficiently for future reference.
• Collaborate with team members to facilitate project objectives, sharing expertise and insights to contribute to team success.
• Engage in continuous improvement initiatives, suggesting enhancements to processes and customer service strategies.
• Utilize technical tools and software to streamline operations and improve data accuracy.

Required and Preferred Qualifications

• Proven experience in customer service and data entry roles, demonstrating a strong background in multitasking and time management.
• Relevant certifications in customer service or data management are preferred.
• Proficient in technical skills related to data entry software and customer management systems.
• Exceptional attention to detail and active listening skills, with a focus on empathy and effective communication.
• Minimum of 2 years of experience in a customer service or data entry capacity preferred.

Compensation: $35 per hour

Job Type: Full-time

Location: Hornell, New York, United States

Remote Eligible: Yes