Remote Customer Service Dispatch Manager - United States

Callorange.com Answering Services is hiring a full-time, remote Customer Service Dispatch Manager in the United States. This role supports efficient dispatch operations and exceptional customer service. You will organize and assist dispatch staff, guide the customer service team, and help coordinate service requests. Fluent English is required. This position offers an opportunity for professional growth.

Key Responsibilities

• Oversee daily dispatch operations and help organize dispatch staff.
• Lead, guide, and support the customer service team.
• Use dispatch software to track and coordinate service requests.
• Respond to customer inquiries and resolve issues promptly.
• Monitor performance metrics to assess team efficiency and service quality.
• Train new staff on dispatch protocols and customer service practices.

Required and Preferred Qualifications

• High school diploma or equivalent.
• Fluent English and strong communication skills.
• Problem-solving abilities and a customer-focused approach.
• Experience using dispatch software.
• Team leadership skills.
• General knowledge of and competency with Windows.

Job Details

• Employer: Callorange.com Answering Services
• Job type: Full-time
• Work arrangement: Remote
• Location: United States