Customer Service Executive (Inbound/Chat) in Hyderabad, Telangana

Durgam Santhosh Kumar is hiring a dedicated Customer Service Executive to join our team in Hyderabad, Telangana, India. This full-time role focuses on providing exceptional support through inbound calls and chat processes, ensuring outstanding customer satisfaction within a collaborative environment.

Key Responsibilities

• Respond promptly and accurately to incoming customer queries via phone and chat.
• Assist customers with product selection, order status, and resolve issues efficiently.
• Maintain detailed records of customer interactions in the system.
• Identify customer needs and escalate complex issues to relevant departments.
• Follow up with customers to ensure complete satisfaction with services provided.
• Participate actively in team meetings and training to enhance service quality.
• Stay informed on product knowledge and company policies to provide accurate information.

Required and Preferred Qualifications

• High School Diploma or equivalent.
• Excellent verbal and written communication skills.
• Prior customer service experience preferred.
• Familiarity with chat software and CRM tools.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving skills and positive customer engagement attitude.
• Flexibility to work varied hours as needed.

Join a company that values collaboration and innovation, where your contributions will be recognized and respected. Apply now to become a vital part of our customer service team in Hyderabad.