Customer Service Representative – Marikina City, Philippines

Lexie Staffing and Business Consulting is hiring a full-time Customer Service Representative in Marikina City, National Capital Region, Philippines. In this on-site role, you will help customers get timely, effective support and a positive experience with the company’s services.

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat.
• Identify and resolve concerns with patience and empathy.
• Guide customers through the company’s services and products.
• Record customer interactions and feedback accurately in the database.
• Work with teammates to address escalated issues and improve service delivery.
• Attend training sessions and workshops to strengthen product knowledge and customer service skills.
• Support a collaborative team environment through open communication.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Customer service or related experience is a plus.
• Basic computer skills and familiarity with customer support software.
• Ability to work collaboratively as part of a team.
• Patience and empathy when addressing customer concerns.

Work Environment and Growth

Join a supportive, inclusive workplace that values teamwork, career advancement, and professional development. This is a full-time, on-site position based in Marikina City. Compensation details were not provided.