Customer Service Representative – Raleigh, NC
Published on CazVidat PRISM BIOLAB COMPANY
Apply for a full-time Customer Service Representative role with PRISM BIOLAB COMPANY in Raleigh, NC. Remote-eligible; customer service experience preferred.
Salary
Not provided
Location
United States
Employment type
Full time
Workplace
Remote
Customer Service Representative – Raleigh, NC
United States
Job description
PRISM BIOLAB COMPANY is hiring a full-time Customer Service Representative in Raleigh, North Carolina. This role supports customers in a fast-paced, collaborative environment and helps strengthen customer satisfaction and retention. The position is remote-eligible; confirm work-location arrangements with the employer.
Key Responsibilities
- Respond to customer inquiries by phone, email, and chat with timely, accurate information.
- Investigate and resolve customer complaints by identifying issues and determining appropriate solutions.
- Maintain detailed records of customer interactions and open issues.
- Work with internal teams to address customer feedback and improve service delivery.
- Track and follow up on customer requests through resolution.
- Help train new team members on company policies and customer service procedures.
- Participate in ongoing training to maintain product knowledge and customer service skills.
Required and Preferred Qualifications
- High school diploma or equivalent required.
- One to three years of customer service or related experience preferred.
- Strong communication, time-management, and multitasking skills.
- Customer-focused approach and effective problem-solving abilities.
- Familiarity with customer service software and tools is a plus.
Team and Reporting
Join a supportive team that values open communication and collaboration. You will report to the Customer Service Manager and work with colleagues across sales, operations, and other teams to support customer needs.
Job Details
- Employer: PRISM BIOLAB COMPANY
- Job type: Full-time
- Location: Raleigh, North Carolina, United States
- Remote eligibility: Yes
Explore related opportunities: Customer Service Representative, Customer Service Representative (remote-eligible), and Customer Service Representative in Cali.
Frequently asked questions
Is this position full-time or part-time?
This is a full-time role based in Raleigh, North Carolina.
Do I need prior customer service experience to apply?
The job prefers candidates with 1-3 years of customer service experience, but it is not strictly required.
Will I be working remotely or on-site?
This position is not remote; you will work on-site in Raleigh, North Carolina.
What are the main responsibilities of this role?
You will respond to customer inquiries via phone, email, and chat, resolve complaints, maintain records, collaborate with teams, and assist in training new team members.
What qualifications do I need to be considered?
You need at least a high school diploma or equivalent, good communication and multitasking skills, and familiarity with customer service software is a plus.
Who will I report to and work with?
You will report directly to the Customer Service Manager and collaborate with sales, operations, and other departments.