Customer Service Representative – Raleigh, NC (Remote Eligible)
Published on CazVidat PRISM BIOLAB COMPANY
Join PRISM BIOLAB COMPANY as a remote-eligible Customer Service Representative in Raleigh, NC. Support customers by phone, email, and chat. Apply today.
Salary
Not provided
Location
United States
Employment type
Full time
Workplace
Remote
Customer Service Representative – Raleigh, NC (Remote Eligible)
United States
Job description
PRISM BIOLAB COMPANY is hiring a full-time Customer Service Representative in Raleigh, North Carolina. This remote-eligible role is an opportunity to help deliver excellent customer experiences and support customer satisfaction and retention in a collaborative, fast-paced environment.
Key Responsibilities
- Respond to customer questions by phone, email, and chat with timely, accurate information.
- Investigate and resolve customer complaints with solutions focused on customer satisfaction.
- Document customer interactions, requests, and issues to support effective resolution.
- Work with sales, operations, and other internal teams to address feedback and improve service.
- Track and follow up on customer requests to ensure timely responses and resolution.
- Help train new team members on company policies and customer service procedures.
- Participate in ongoing training to maintain product knowledge and customer service skills.
Required and Preferred Qualifications
- High school diploma or equivalent required.
- One to three years of customer service or related experience preferred.
- Strong communication, time management, and multitasking skills.
- Customer-focused approach and effective problem-solving abilities.
- Familiarity with customer service software and tools is a plus.
Team and Work Arrangement
Join a supportive team that values open communication and collaboration. You will report to the Customer Service Manager and work cross-functionally with teams including sales and operations. The position is remote eligible and based in Raleigh, North Carolina.
How to Apply
Apply for the full-time Customer Service Representative position with PRISM BIOLAB COMPANY in Raleigh, NC.
Frequently asked questions
Is this position full-time or part-time?
This is a full-time role based in Raleigh, North Carolina.
Do I need prior customer service experience to apply?
The job prefers candidates with 1-3 years of customer service experience, but it is not strictly required.
Will I be working remotely or on-site?
This position is not remote; you will work on-site in Raleigh, North Carolina.
What are the main responsibilities of this role?
You will respond to customer inquiries via phone, email, and chat, resolve complaints, maintain records, collaborate with teams, and assist in training new team members.
What qualifications do I need to be considered?
You need at least a high school diploma or equivalent, good communication and multitasking skills, and familiarity with customer service software is a plus.
Who will I report to and work with?
You will report directly to the Customer Service Manager and collaborate with sales, operations, and other departments.