Customer Service Representative - Remote Oregon, USA

Join Noma as a Customer Service Representative in a full-time remote role based in Oregon, United States. You will be the first point of contact for customers, delivering exceptional service to ensure satisfaction and enhance their experience with our products and services.

Key Responsibilities

• Manage incoming customer inquiries via phone, email, and chat with prompt, accurate responses.
• Resolve customer issues efficiently while maintaining a positive and professional attitude.
• Document interactions and maintain detailed records of complaints and resolutions in the database.
• Collaborate with team members to escalate issues appropriately when needed.
• Provide product recommendations and inform customers about promotions and new offerings.
• Continuously update your knowledge of company products and policies to deliver top-tier support.
• Participate in training sessions and share best practices to contribute to team goals.

Required and Preferred Qualifications

• High School Diploma or equivalent is required.
• Excellent verbal and written communication skills.
• Proficiency with customer service software and databases.
• Previous customer service experience preferred but not mandatory.
• Friendly, professional demeanor with a strong commitment to quality service.
• Basic computer skills and familiarity with remote work tools.

This role offers significant growth opportunities within Noma, supporting ongoing learning and professional development. We foster a supportive, friendly culture where team members are motivated to succeed.