Customer Service Representative - Remote, Oregon

Noma is hiring a full-time Customer Service Representative for a remote role based in Oregon, United States. In this customer support position, you will be a first point of contact for customers, helping resolve inquiries and improve their experience with our products and services.

Key Responsibilities

• Respond promptly and accurately to customer inquiries by phone, email, and chat.
• Resolve customer issues and concerns with a friendly, professional approach.
• Record customer interactions, complaints, and resolutions in company databases.
• Work with teammates to escalate customer issues when needed.
• Recommend products and share information about promotions and new offerings.
• Build knowledge of Noma products and policies to provide effective support.
• Participate in training and share best practices to support team goals.

Required and Preferred Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Proficiency with customer service software and databases.
• Previous customer service experience preferred, but not required.
• Friendly, professional demeanor and commitment to high-quality service.
• Basic computer skills and familiarity with remote work tools.

Compensation and Growth

This full-time position pays $35,000 per year. Noma offers opportunities for continued learning and professional development within a supportive, collaborative team culture.