Customer Service Representative – Dallas, TX

Trio Homes is hiring a full-time Customer Service Representative in Dallas, Texas. This role is remote-eligible and offers the opportunity to support customers in a collaborative, service-focused environment. You will help customers understand products and services, resolve concerns, and contribute to positive customer experiences.

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat with professional, friendly communication.
• Help customers navigate products and services and address their questions and concerns.
• Document customer interactions, complaints, and resolutions accurately in computer systems.
• Resolve conflicts and manage complaints while maintaining positive customer relationships.
• Work with teammates and cross-functional partners, including sales and product teams, to improve service delivery.
• Attend training to stay current on product offerings and customer service practices.
• Monitor and report customer feedback to support process improvements.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Proficiency with computer systems and common software applications.
• Ability to resolve conflicts and manage stressful situations professionally.
• Previous customer service experience is preferred but not required.

Team and Work Environment

As a Customer Service Representative at Trio Homes, you will report to the Customer Service Manager and work with other representatives in a structured team environment focused on professionalism, collaboration, and continuous improvement. The position is full-time and remote-eligible, with the role based in Dallas, Texas.