Customer Service Representative

About the role

BinaryBees Business Solutions LLC is seeking a high-energy, detail-oriented team player to join its office staff as a Service Advisor/Dispatch Coordinator. This full-time, direct-hire role is the first point of contact for customers, helping them schedule appointments, resolve issues, and stay informed throughout the service process.

Responsibilities

• Provide excellent customer service by phone and email.
• Understand customer needs and offer appropriate solutions.
• Schedule service appointments and coordinate technician assignments based on skill set and availability.
• Dispatch technicians to job sites and monitor work progress.
• Provide timely, professional job-status updates to customers.
• Maintain and update customer records and service history.
• Review active jobs for quality, timeliness, and customer satisfaction.
• Explain warranty policies and service coverage.
• Recommend additional services or current promotions when applicable.
• Keep the work area organized and maintain a professional appearance.

Requirements

• Strong customer service skills, including phone and/or in-person experience.
• Excellent communication and multitasking abilities.
• High school diploma or GED.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong attention to detail and organizational skills.
• Ability to work in a structured environment and collaborate with a diverse team.
• Results-oriented approach and ability to manage multiple tasks efficiently.
• Valid driver's license and ability to pass a pre-employment drug screening.
• Preferred: previous experience in a service or dispatching role, and experience with Microsoft Dynamics Great Plains or ACT! CRM.

Key facts

• Full-time, direct-hire position.
• The role involves customer service, appointment scheduling, technician coordination, and dispatch.
• Requires a high school diploma or GED, Microsoft Office proficiency, and a valid driver's license.

Estimated salary

Estimated salary for customer service in United States: USD 3,050 - 4,600 per month, based on 311 CazVid job posts that state their pay. This is an estimate, not the salary offered.