Customer Support Executive Job in Hyderabad, Telangana

Tharuni is hiring a dedicated Customer Support Executive in Hyderabad, Telangana, India. This contract role is ideal for any graduate eager to launch a career in customer service within a fast-paced, engaging environment. Join our team to directly enhance customer satisfaction and loyalty.

Key Responsibilities

• Provide exceptional customer service by responding to inquiries and resolving issues via phone, email, or chat.
• Maintain a thorough understanding of our products and services to effectively assist customers and address their needs.
• Document customer interactions accurately in our support system to ensure continuity and quality of service.
• Follow up on customer interactions to ensure satisfaction and engagement.
• Collaborate with team members to improve overall service quality and share customer feedback.
• Participate in team meetings and training sessions to enhance skills and stay updated on company policies.
• Achieve performance targets such as response time, resolution rate, and customer satisfaction scores.

Required and Preferred Qualifications

• Education: Any Graduate
• Skills: Strong communication skills focused on customer service.
• Experience: Previous customer support experience preferred but not mandatory.

Work alongside enthusiastic, motivated colleagues and report directly to the Customer Support Manager who will support your professional growth. Collaborate cross-functionally with sales and technical teams to deliver a holistic service approach that meets customer needs efficiently.

Enjoy numerous growth opportunities within Tharuni and thrive in a culture that promotes open communication and continuous learning.

Location: Hyderabad, Telangana, India
Job Type: Contract
Salary: ₹16000 per month
Remote Eligible: No