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Customer Support Lead
External job listingat Shumailasverse
Customer Support Lead in San Francisco. Full-time, on-site. Experience managing a customer support team of 5+ people. Apply via DM or email.
External source - not verified4 days agoOpen until: Feb 3, 2027
Salary
Not provided
Location
San Francisco, United States
Employment type
Full time
Workplace
Not provided
Customer Support Lead
San Francisco, United States
Job description
About the role
Early-stage consumer hardware and software startup.
This role will own the customer support function end-to-end for a product with 100K+ users.
Tasks
- Team leadership, support operations, AI automation, hardware and software troubleshooting, and community building.
Requirements
- Experience managing a customer support team of 5+ people in a consumer company
- Proven experience building support automations, AI agents, or self-service workflows
- Experience supporting both hardware and software products
- Hands-on experience with troubleshooting, returns, warranties, and software issues
- Strong track record of building support systems or processes from scratch
- Ability to show measurable impact on support metrics, automation, deflection, or cost
- Comfortable working directly with founders in a fast-moving startup environment
- Willing to relocate to San Francisco from Europe or within USA
Schedule
- On-site
How to apply
- Send your resume via DM or email.
- Mention “Customer Support Lead” in your subject line.
Location
- San Francisco, USA