Customer Support Specialist Jobs in Noida, Uttar Pradesh
Published on CazVidat Cogent e services limited
Apply for a full-time Customer Support Specialist job in Noida with Cogent e services limited. Support customers, resolve issues, and improve their experience.
Salary
₹25,000 per month
Location
Noida, Uttar Pradesh, India
Employment type
Full time
Workplace
Not provided
Customer Support Specialist Jobs in Noida, Uttar Pradesh
₹25,000 per month
Job description
Cogent e services limited is hiring a full-time Customer Support Specialist in Noida, Uttar Pradesh, India. In this customer support role, you will help customers resolve questions and issues while contributing to customer satisfaction and loyalty. This is an on-site position.
Key Responsibilities
- Respond to customer inquiries through multiple channels with timely, accurate solutions.
- Handle complaints and customer issues with empathy and professionalism.
- Record customer interactions and follow up on open cases through resolution.
- Maintain product knowledge to answer questions and provide effective support.
- Help onboard new customers by explaining product features and benefits.
- Work with product and technical teams to escalate issues requiring further investigation.
- Review customer feedback and recommend ways to improve the customer experience.
Required and Preferred Qualifications
- High school diploma or equivalent required.
- Strong written and verbal communication skills.
- Previous customer support or related experience preferred.
- Basic proficiency with customer support software and tools.
- Ability to manage multiple tasks in a fast-paced environment.
- Familiarity with customer feedback and customer success metrics is a plus.
Work Environment and Benefits
Join a collaborative team that values growth, innovation, and shared ideas. Cogent e services limited supports a modern workplace and work-life balance. Benefits may include flexible working arrangements; specific benefits were not provided.
Pay and Employment Details
- Location: Noida, Uttar Pradesh, India
- Job type: Full-time, on-site
- Pay: 25000 per month
Frequently asked questions
Is this position full-time or part-time?
This is a full-time position based in Noida, Uttar Pradesh.
What is the monthly salary for this Customer Support Specialist role?
The salary for this role is INR 25,000 per month.
Do I need prior experience to apply for this job?
Prior experience in customer support or related roles is preferred but not strictly required.
What kind of educational qualifications are required?
A High School Diploma or equivalent is required for this position.
Will I be working remotely or on-site?
This job is not remote; you will be working on-site in Noida, Uttar Pradesh.
What are the main responsibilities of this role?
You will respond to customer inquiries, handle complaints, document interactions, support onboarding, and collaborate with teams to resolve issues.