Customer Support Specialist Job in Noida, Uttar Pradesh

Cogent e services limited is hiring a dedicated Customer Support Specialist in Noida, Uttar Pradesh, India. Join our dynamic team as the first point of contact for customers, delivering exceptional service and support in a full-time role. Key Responsibilities Respond promptly to customer inquiries across multiple channels with accurate solutions. Handle customer complaints empathetically while maintaining professionalism. Document all customer interactions and follow up to ensure issue resolution. Maintain up-to-date product knowledge to assist customers effectively. Support new customer onboarding by explaining product features and benefits. Collaborate with product and technical teams to escalate complex issues. Monitor customer feedback and recommend improvements to enhance experience. Required and Preferred Qualifications High School Diploma or equivalent required. Excellent verbal and written communication skills. Prior experience in customer support or related roles preferred. Basic proficiency with customer support software and tools. Ability to multitask and thrive in a fast-paced environment. Familiarity with customer feedback and success metrics is a plus. We foster a collaborative culture focused on growth and innovation, offering a supportive environment where team members can share ideas and strive for excellence. Our company values work-life balance and offers benefits including flexible working hours.