Q
Engineer – Software Support (L3)
External job listingat Quest
Tasks Handle and resolve complex technical issues escalated from L2. Ensure timely resolution of tickets within defined SLAs. Perform troubleshooting and root cause analysis. Coordinate w...
External source - not verified4 days agoOpen until: Feb 3, 2027
Salary
Not provided
Location
Atlanta, United States
Employment type
Full time
Workplace
Not provided
Engineer – Software Support (L3)
Atlanta, United States
Job description
Tasks
- Handle and resolve complex technical issues escalated from L2.
- Ensure timely resolution of tickets within defined SLAs.
- Perform troubleshooting and root cause analysis.
- Coordinate with L4 / R&D teams whenever required.
- Monitor software and hardware reliability metrics.
- Maintain technical documentation and support preventive measures.
Requirements
- 5+ Years preferred
- Mandatory language: Python and java
- Strong experience with Linux / Unix.
- Hands-on experience with SQL.
- Strong knowledge of Java, Python, and Shell scripting.
- Experience in L3 Software Support and troubleshooting.
- Ability to handle L2 escalations and resolve complex technical issues.
- Knowledge of ticket management, SLA adherence, and incident management.
- Willingness to work in rotational shifts and overtime when required.
Schedule
- Rotational Shifts
How to apply
- Share your updated resume or DM directly.
Location
- Atlanta, GA (Onsite)