Fraud Operations Procedure Analyst

About the role

Support a banking transformation project involving NICE Actimize ActOne.

Tasks

• Review, revise, and finalize approximately 350 Fraud Operations procedures aligned with NICE Actimize ActOne workflows.
• Update and maintain approximately 3,200 associated Facts references for accuracy and traceability.
• Map current-state and future-state workflows and identify control gaps.
• Coordinate reviews and approvals with SMEs, team leads, Compliance, and Risk teams.
• Perform and support internal control validation.
• Maintain procedure update trackers and provide regular project status reports.
• Support post-go-live updates and refinements.

Requirements

• 3–6 years of experience in operational procedure documentation or control frameworks.
• Banking, Fraud Operations, or other regulated financial services experience.
• Strong understanding of internal controls and risk-and-control mapping.
• Experience with procedure documentation and control validation.
• Excellent written communication and attention to detail.
• Ability to manage high-volume documentation projects within tight deadlines.
• NICE Actimize ActOne experience is highly relevant.

Schedule

• Contract (W2)
• Onsite
• Interview: Video (2 Rounds)

How to apply

• Share your updated resume.
• Mention your current location and total relevant experience.

Location

• Cleveland, OH
• Albany, NY
• Buffalo, NY