German Bilingual Technical Support Representative – Taytay, Philippines

Franz Jamal Brodeth De Francia is hiring a full-time German Bilingual Customer Technical Support Representative in Taytay, Calabarzon, Philippines. Use your German and English skills to help customers resolve technical issues and deliver a positive support experience.

Key Responsibilities

• Assist customers with technical questions by phone, email, and chat in German.
• Troubleshoot customer issues and work toward efficient resolutions.
• Record customer interactions and technical issues in the support system.
• Collaborate with teammates and cross-functional partners to resolve complex cases and improve support processes.
• Attend training to stay informed about product features and customer support practices.
• Help maintain customer satisfaction through prompt, effective support.
• Collect customer feedback to inform product and service improvements.

Qualifications

• At least one year of experience as a German Bilingual Technical Support Representative (TSR).
• Fluency in German and English is required.
• Strong customer service skills.
• Technical support experience is preferred.
• Familiarity with customer support software and tools is a plus.
• One to two years of customer service experience is desirable.

Work Environment

This is a full-time, on-site role in Taytay, Calabarzon, Philippines. You will work with technical support representatives and cross-functional teams, and report to the Customer Support Manager. The role offers opportunities to build technical skills and develop professionally through training and continued learning.

How to Apply

Apply for the German Bilingual Customer Technical Support Representative position with Franz Jamal Brodeth De Francia in Taytay, Philippines.