Licensed Insurance Customer Service Representative (CSR) in Miami, FL

We are seeking a Licensed Insurance Customer Service Representative (CSR) to join our professional team in Miami, Florida. This full-time role emphasizes managing renewals for existing insurance accounts, providing excellent service without sales pressure. The ideal candidate will be detail-oriented, bilingual in English and Spanish, and possess strong communication skills to support clients throughout their policy lifecycle.

Key Responsibilities

• Manage and service renewals for existing insurance policies.
• Rewrite policies to ensure clients have optimal coverage.
• Present coverage options clearly, tailored to client needs.
• Respond to client inquiries and resolve policy-related concerns.
• Deliver outstanding customer service to foster long-term client relationships.
• Collaborate with team members to enhance processes and client satisfaction.
• Maintain accurate documentation of client interactions and policy updates.

Required and Preferred Qualifications

• Valid Florida 2-20 or 4-40 Insurance License (Required).
• Experience with Homeowners, Commercial, and Auto Insurance policies.
• Proven experience handling renewals of existing insurance accounts.
• Bilingual proficiency in English and Spanish (Required).
• Excellent written, verbal, and interpersonal communication skills in English.
• Highly detail-oriented with strong organizational abilities.
• Self-motivated with the ability to prioritize tasks and meet deadlines.
• Good judgment and professionalism in client interactions.

This position offers opportunities for professional growth within a supportive company culture that values quality service and teamwork. Join us to advance your career in the insurance industry in Miami, Florida.