IVR/Contact Center Application Developer

Tasks

• Develop and maintain applications using Java, Spring Boot, Microservices, and Node.js.
• Design and support IVR, call routing, and self-service solutions using Amazon Connect, Genesys Cloud, and Amazon Lex.
• Build and maintain REST APIs and backend services.
• Integrate contact center applications with CRMs, databases, and third-party platforms.
• Configure call flows, queues, routing strategies, and customer interaction workflows.
• Develop AWS-based solutions using Lambda, API Gateway, SQS, SNS, DynamoDB, and S3.
• Participate in code reviews, CI/CD processes, and Agile ceremonies.
• Troubleshoot production issues and optimize platform performance.

Requirements

• Java Development (5+ Years)
• Spring Boot & Microservices
• REST API Development
• Amazon Connect and/or Genesys Cloud
• IVR & Contact Center Application Development
• AWS Cloud Services (Lambda, API Gateway, SQS, SNS, DynamoDB, S3)
• Node.js
• OAuth, JWT & API Security
• GitHub, CI/CD Pipelines
• Agile/Scrum Methodologies
• Production Support & Troubleshooting

Schedule

• Hybrid/Onsite

How to apply

• Share your updated resume.

Location

• Philadelphia, PA