Online Customer Service Assistant (Part-Time) – United States

Alexis Thwaites is seeking a part-time Online Customer Service Assistant to support customers through email, chat, and social media. This role is based in the United States. The posting does not specify remote eligibility.

Key Responsibilities

• Respond to customer inquiries through email, chat, and social media.
• Resolve complaints and issues while working to provide a positive customer experience.
• Share product information and guidance to help customers make informed purchases.
• Record customer interactions accurately in the company database.
• Monitor online customer feedback and share useful insights with management.
• Collaborate with customer service colleagues and relevant teams to improve processes and resolve issues.
• Attend team meetings to discuss performance and service improvements.

Required and Preferred Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Ability to work effectively as part of a team.
• Customer service or related experience preferred; no specific number of years is required.
• Familiarity with customer service software and tools is an advantage.
• Willingness to learn and adapt to new processes and technologies.

Work Environment and Reporting

You will report to the Customer Service Manager and collaborate with customer service colleagues, supervisors, and, as needed, marketing and product teams. The role uses common customer interaction and data management tools.

Compensation and Schedule

Pay: $180 per hour. This is a part-time position.