Remote Customer Service Representative

At Mayo Behavioral Health, a leading provider of mental health services based in Atlanta, Georgia, we are committed to delivering compassionate and effective care to our clients. We’re looking for a dedicated and friendly Remote Customer Service Representative to join our growing team. This full-time remote position offers the flexibility to work from home while playing a vital role in supporting our customers and ensuring their satisfaction. If you are passionate about helping others and want to advance your career in a supportive, innovative environment, this opportunity is for you. Key Responsibilities Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy, ensuring a positive customer experience. Provide accurate and detailed information about our behavioral health products and services to assist customers in making informed decisions. Resolve customer complaints and issues efficiently, aiming for first-contact resolution to maximize customer satisfaction. Maintain detailed and accurate records of customer interactions, updating internal databases promptly to support team efforts. Support team initiatives by collaborating with colleagues and contributing to a positive and productive customer service environment. Participate in ongoing training and professional development sessions to continuously enhance your customer service skills. Collaborate with other departments, including clinical and administrative teams, to ensure seamless and coordinated customer experiences. What We're Looking For Required: High School Diploma or equivalent credential. Strong verbal and written communication skills with the ability to convey information clearly and empathetically. Proven ability to multitask and manage time effectively in a fast-paced remote work environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to work independently while also being a collaborative team player with a positive attitude. Preferred: Previous experience in customer service, especially in healthcare or behavioral health sectors. Familiarity with customer service software and CRM tools. Experience handling sensitive or confidential information with discretion. What We Offer Competitive salary starting at $35,000 per year with opportunities for growth. Health insurance coverage to support your well-being. Paid time off to maintain a healthy work-life balance. Retirement plan options to help you plan for your future. Flexible remote work schedule allowing you to work comfortably from home. Professional development programs to advance your career within Mayo Behavioral Health. Supportive and inclusive company culture that values collaboration and innovation. Frequently Asked Questions Is this position fully remote? Yes, this is a 100% remote position based in the United States, allowing you to work from home. What are the typical working hours? This is a full-time role with standard business hours, but some flexibility may be available to accommodate different schedules. Do I need prior healthcare experience? Prior customer service experience is preferred but not required. Training will be provided to familiarize you with our services. What software tools will I use? You will primarily use customer service platforms, email, chat tools, and Microsoft Office Suite. Are there opportunities for career advancement? Absolutely. Mayo Behavioral Health encourages internal growth and offers professional development programs. How do I apply? Please submit your application online through our careers page. Early applications are encouraged as we review candidates on a rolling basis. For more information about customer service roles in healthcare, visit the U.S. Bureau of Labor Statistics . Join Mayo Behavioral Health today and be part of a team that makes a difference in people’s lives while advancing your career in a rewarding remote role. Apply today to start your journey with us!