Video Triage Engineer

About the role

Industry: Software / Video Devices / Embedded Systems

Tasks

• Ensure timely and high-quality software releases across multiple devices by monitoring system metrics and alerting systems.
• Respond to critical field issues, identify root causes, and implement effective mitigation strategies.
• Troubleshoot end-to-end issues across video devices and platforms.
• Perform source code reviews to identify and resolve issues within software components.
• Diagnose and resolve issues using Linux systems and networking protocols.
• Analyze network traffic using packet capture tools.
• Design and enhance operational tools and DevOps solutions to improve system performance and efficiency.
• Leverage AWS services such as S3, Athena, and QuickSight to analyze data from millions of field devices.
• Develop anomaly detection techniques and data-driven solutions to proactively identify system issues.
• Perform global metric comparisons across different device models.

Requirements

• Strong programming experience in C/C++ and Python.
• Hands-on experience with Linux systems.
• Strong knowledge of networking protocols and packet capture analysis.
• Experience with log management and monitoring tools: Elastic Stack (ELK), Splunk, Grafana.
• Proficiency in scripting languages such as Bash, Python, or Go.
• Experience with AWS services: Amazon S3, Amazon Athena, Amazon QuickSight.
• Strong SQL and/or Amazon Athena experience.
• Experience with Jira for defect tracking.
• Familiarity with Git and GitHub for source code management.
• Experience in a Technical Lead / Senior Engineer role or mentoring junior engineers.
• Strong technical decision-making and communication skills.

How to apply

• Share your update.

Location

• Philadelphia, PA