Work From Home Customer Service Representative – Dehradun

Shahrukh is hiring a full-time Customer Service Representative based in Dehradun, Uttarakhand, India. This role is described as work from home, but the posting does not mark the position as remote eligible. Confirm the work arrangement with the employer.

Pay: 20000 per month. Education: Bachelor's degree in any field. Previous customer service experience is preferred but not required.

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat, resolving issues promptly and accurately.
• Provide professional support while addressing a range of customer concerns.
• Record customer interactions, inquiries, and resolutions in the CRM system.
• Work with representatives, team leads, and management to share solutions and improve service delivery.
• Attend training to stay current on products, policies, and procedures.
• Review customer feedback and report trends to management.
• Help develop customer service scripts and tools that improve the support experience.

Required and Preferred Qualifications

• Bachelor's degree in any field.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office, CRM systems, and other computer tools.
• Customer service experience is preferred but not mandatory.
• Ability to work independently and manage time effectively.
• Strong problem-solving skills and a positive attitude.

Work Arrangement and Team

You will collaborate with fellow representatives, team leads, and management, and report to the Customer Service Manager. The posting lists Dehradun, Uttarakhand, India, as the job location and does not designate the role as remote eligible. Contact Shahrukh to confirm the work arrangement.