Work From Home Customer Service Representative in Dehradun, Uttarakhand

Join Shahrukh as a Work From Home Customer Service Representative based in Dehradun, Uttarakhand, India. This full-time role offers the opportunity to deliver exceptional customer support from the comfort of your home while contributing to our well-established customer service solutions company.

Key Responsibilities

• Respond promptly and accurately to customer inquiries via phone, email, and chat.
• Maintain professionalism and provide excellent service addressing diverse customer concerns.
• Document all customer interactions and resolutions accurately in the CRM system.
• Collaborate with team members to improve service delivery and operational efficiency.
• Participate in ongoing training to stay current on product knowledge, policies, and procedures.
• Monitor customer feedback and report trends to management for continuous improvement.
• Assist in developing customer service scripts and tools to enhance support quality.

Required and Preferred Qualifications

• Bachelor's Degree in any discipline.
• Excellent verbal and written communication skills.
• Proficiency with computer software including Microsoft Office and CRM platforms.
• Prior customer service experience is preferred but not mandatory.
• Ability to work independently and manage time effectively.
• Strong problem-solving skills with a positive attitude.

At Shahrukh, you will work within a collaborative team environment, reporting directly to the Customer Service Manager, and contributing to high customer satisfaction and loyalty.

Salary: ₹20,000 per month