Customer Service Representative – Rialto, CA

Nancy Koraiym is hiring a full-time Customer Service Representative in Rialto, California. This role supports customers by phone, email, and chat in a collaborative team environment. Although the source posting describes a work-from-home position, remote eligibility is listed as false; confirm the work location and schedule with the employer.

Key Responsibilities

• Respond to customer questions by phone, email, and chat.
• Record customer interactions accurately in company systems.
• Resolve issues promptly and provide a positive customer experience.
• Work with colleagues to identify and implement process improvements.
• Attend team meetings and share challenges and best practices.
• Maintain knowledge of company products and services.
• Track customer feedback and share service improvement insights with management.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to work independently and manage time effectively.
• Comfort using computer systems and technology.
• Customer service experience is a plus but is not required.
• CRM software experience is preferred.

Team and Growth

You will report to the Customer Service Manager and collaborate with a remote team and colleagues across departments. Nancy Koraiym describes a supportive, inclusive culture with opportunities for professional growth and advancement.

Pay and Employment

Pay: $55,000 per year. Employment: Full-time. Location: Rialto, California, United States. Remote eligibility is listed as false.