Customer Service Representative – Boise, Idaho

Forum Communications Company is seeking a customer-focused Customer Service Representative for a full-time position based in Boise, Idaho. The role description highlights remote work flexibility, but the listing marks this position as not remote eligible; confirm the work arrangement with the employer before applying.

Role Overview

Help customers by responding to inquiries, resolving issues, and providing a positive service experience. The ideal candidate communicates clearly, works well in a fast-paced environment, and is comfortable using customer support tools.

Responsibilities

• Respond to customer inquiries by phone, email, and chat in a timely, professional manner.
• Resolve customer issues and complaints, escalating complex concerns to a supervisor when needed.
• Provide accurate information about products and services.
• Use support platforms and tools to manage customer interactions.
• Work collaboratively with the team and contribute to a positive customer experience.

Qualifications

• Strong written and verbal communication skills.
• A customer-centric approach and a genuine interest in helping others.
• Ability to manage multiple inquiries and work effectively in a fast-paced setting.
• Comfort navigating customer service platforms and support tools.

Position Details

• Employer: Forum Communications Company
• Location: Boise, Idaho, United States
• Schedule: Full time
• Pay: $35 per hour

The posting describes training and ongoing team support. Apply to learn more about the role and confirm its work arrangement.