Customer Support Executive for Recovery Process in Bengaluru, India

Shabreen Khanum is hiring a dedicated Customer Support Executive to join our Recovery Process team in Bengaluru, Karnataka, India. This full-time role is essential to delivering outstanding customer service and ensuring customer satisfaction throughout the recovery journey. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat. Guide customers through the recovery process with clarity and empathy. Document all customer interactions and resolutions accurately. Work collaboratively with team members to improve service quality. Analyze customer feedback to identify service improvement opportunities. Attend regular training and meetings to stay informed on policies. Meet and exceed performance goals related to customer satisfaction and response times. Required and Preferred Qualifications Minimum education: Pre-University Certificate (PUC). Excellent communication skills emphasizing active listening and patience. Strong team player with a customer-first attitude. Prior customer support experience is advantageous but not required. We offer a supportive work environment that encourages growth and teamwork. Join us to advance your career while making a meaningful impact on our customers' experience. Location: Bengaluru, Karnataka, India Salary: ₹16,000 per month Job Type: Full-Time, On-site