Work From Home Customer Service Representative in Dehradun, India

Join Shahrukh as a Work From Home Customer Service Representative based in Dehradun, Uttarakhand, India. This full-time role offers the opportunity to provide exceptional customer support while working remotely in a collaborative and supportive environment. Key Responsibilities Respond promptly and accurately to customer inquiries via phone, email, and chat. Maintain professionalism and deliver high-quality customer service. Document all customer interactions and resolutions in the CRM system. Collaborate with team members to improve service delivery and operational efficiency. Participate in ongoing training to stay current on products, policies, and procedures. Monitor customer feedback and report trends for continuous improvement. Assist in developing customer service scripts and tools to enhance support quality. Required and Preferred Qualifications Bachelor's Degree in any discipline. Excellent verbal and written communication skills. Proficiency with Microsoft Office and CRM software. Previous customer service experience preferred but not required. Ability to work independently and manage time effectively. Strong problem-solving skills and a positive attitude. As part of our team, you will connect regularly with representatives, team leads, and management to share insights and solutions, reporting directly to the Customer Service Manager. This role offers a monthly salary of ₹20,000.