Bilingual Customer Service Representative – Austin, TX
Published on CazVidat VDart
Join VDart in Austin as a bilingual customer service representative. Earn $22 per hour supporting Medicaid callers in an on-site contract role.
Salary
$22 per hour
Location
Austin, Texas, United States
Employment type
Contract
Workplace
Not provided
Bilingual Customer Service Representative – Austin, TX
$22 per hour
Job description
VDart is hiring a Bilingual Customer Service Representative in Austin, Texas. This on-site contract role supports Medicaid providers and clients with eligibility, medical claims status, and other program inquiries. Pay is $22 per hour.
Required Qualifications
- Bilingual capability is required.
- At least six months of recent, verifiable experience in a high-volume contact center or call center. Resumes must clearly state this experience.
Preferred Skills
- Proficiency with Microsoft Office, including Word, Excel, and Outlook.
- Strong multitasking skills.
Responsibilities
- Provide unbiased assistance to Medicaid providers and clients on eligibility, medical claims status, and program inquiries.
- Respond to phone inquiries promptly, courteously, and concisely.
- Help resolve issues and transfer calls to other call center units when needed.
- Document interactions clearly and accurately in online logs.
- Meet individual performance standards and required attendance and quality metrics.
- Perform other duties as assigned by management.
Schedule and Work Location
- Work any assigned eight-hour shift between 7:00 a.m. and 7:00 p.m.
- Schedule change requests cannot be accommodated during the first 90 days.
- This position is not remote eligible; work is based in Austin, Texas.
Frequently asked questions
Is this position remote or on-site?
This is an on-site position based in Austin, Texas, and remote work is not eligible.
What is the hourly pay for this role?
The pay for this contract role is $22 per hour.
What kind of experience do I need to qualify?
You need at least 6 months of recent verifiable experience in a high-volume contact center or call center environment.
What are the working hours for this job?
You must be available for any 8-hour shift between 7 AM and 7 PM, with no schedule changes allowed during the first 90 days.
What are the main responsibilities of this role?
You will provide assistance to Medicaid providers and clients about eligibility and claims, respond to phone inquiries, document interactions, transfer calls as needed, and meet performance standards.
Do I need to be bilingual for this job?
Yes, bilingual capability is mandatory for this position.