Bilingual Customer Service Representative
Published on CazVidat VDart
Skills Description: Resumes must clearly state a minimum of 6 months recent experience in a high-volume contact center/call center environment (verifiable). Bil
Salary
$22 per hour
Location
Austin, Texas, United States
Employment type
Contract
Workplace
Not provided
Bilingual Customer Service Representative
$22 per hour
Job description
Skills Description: Resumes must clearly state a minimum of 6 months recent experience in a high-volume contact center/call center environment (verifiable). Bilingual capability is required. Preferred Skills: Proficient in Microsoft Office (Word, Excel, Outlook) Strong ability to multi-task effectively Responsibilities: Must be available to work any 8-hour shift between 7 AM and 7 PM. Schedule change requests cannot be accommodated during the first 90 days. Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program inquiries. Assist in problem resolution as needed. Respond to phone inquiries in a prompt, courteous, and concise manner. Document all interactions clearly and accurately in online logs. Transfer calls to other Call Center units when necessary. Meet individual performance standards and maintain required attendance and quality metrics. Perform other duties as assigned by management.
Frequently asked questions
Is this position remote or on-site?
This is an on-site position based in Austin, Texas, and remote work is not eligible.
What is the hourly pay for this role?
The pay for this contract role is $22 per hour.
What kind of experience do I need to qualify?
You need at least 6 months of recent verifiable experience in a high-volume contact center or call center environment.
What are the working hours for this job?
You must be available for any 8-hour shift between 7 AM and 7 PM, with no schedule changes allowed during the first 90 days.
What are the main responsibilities of this role?
You will provide assistance to Medicaid providers and clients about eligibility and claims, respond to phone inquiries, document interactions, transfer calls as needed, and meet performance standards.
Do I need to be bilingual for this job?
Yes, bilingual capability is mandatory for this position.