Bilingual Customer Service Representative – Austin, TX

Bilingual Customer Service Representative (Contract-to-Hire)

Company: Vdart
Location: Austin, Texas (onsite)
Work model: Onsite
Employment type: Full-time, contract-to-hire
Pay: $22 per hour

About the Role

Vdart is hiring a bilingual English-Spanish Customer Service Representative in Austin, TX. In this onsite, contract-to-hire call center role, you will assist Medicaid providers and clients with eligibility, claim status, and general program inquiries. You will provide accurate information, resolve questions, and help ensure a positive service experience in a fast-paced environment.

Key Responsibilities

• Answer inbound calls from Medicaid providers and clients and provide professional, unbiased assistance.
• Respond to eligibility, claim status, and general program questions.
• Resolve inquiries efficiently and escalate issues when needed.
• Document each interaction accurately in the system.
• Transfer calls to the appropriate teams when required.
• Meet established performance, attendance, and quality standards.
• Follow company policies and maintain professionalism on every interaction.
• Perform additional duties as assigned by management.

Required Qualifications

• At least 6 months of recent, verifiable experience in a high-volume contact center or call center.
• Bilingual fluency in English and Spanish.
• Strong verbal and written communication skills.
• Excellent attention to detail and ability to follow procedures accurately.
• Availability to work any 8-hour shift between 7:00 AM and 7:00 PM.
• Schedule adjustments are not available during the first 90 days.

Work Location and Schedule

This position is onsite in Austin, Texas. The schedule is an 8-hour shift assigned between 7:00 AM and 7:00 PM. Candidates should be prepared for the assigned schedule, as changes are unavailable during the first 90 days.

Apply for the Vdart Customer Service Representative Job

If you have recent call center experience, English-Spanish bilingual skills, and an interest in supporting Medicaid providers and clients, apply for this full-time, contract-to-hire opportunity in Austin, TX.