Customer Service Assistant
External job listingat Confidential
Assist customers with inquiries, bookings, shipment status, and delivery concerns while coordinating requests and providing accurate updates.
Salary
Not provided
Location
Mandaue City, Philippines
Employment type
Full time
Workplace
Not provided
Customer Service Assistant
Mandaue City, Philippines
Job description
About the role
Confidential is seeking a Customer Service Assistant to assist customers with inquiries, bookings, shipment status, and delivery concerns.
Responsibilities
- Coordinate with Operations, Warehouse, and Shipping teams to ensure timely resolution of customer requests.
- Monitor shipment status and provide accurate updates to customers.
- Prepare and maintain customer service reports, records, and documentation.
- Handle complaints professionally and escalate unresolved issues to the appropriate department.
- Ensure excellent customer service and timely response to inquiries.
Key facts
- Assist customers with inquiries, bookings, shipment status, and delivery concerns.
- Coordinate with Operations, Warehouse, and Shipping teams.
- Monitor shipment status and provide accurate updates to customers.
- Prepare and maintain customer service reports, records, and documentation.
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Frequently asked questions
What does the Customer Service Assistant do?
The role assists customers with inquiries, bookings, shipment status, and delivery concerns.
Which teams does the role coordinate with?
The role coordinates with Operations, Warehouse, and Shipping teams to resolve customer requests.
How are complaints handled?
Complaints are handled professionally, and unresolved issues are escalated to the appropriate department.