Customer Service Representative

About the role

Philtoughcargo is hiring a customer service representative to handle customer inquiries and support shipment updates, service coordination, and customer-related documents.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide updates on shipment status and delivery schedules.
• Coordinate with Operations to ensure timely service and issue resolution.
• Prepare and process customer-related documents, including invoices, delivery receipts, and booking details.
• Address customer concerns and complaints while ensuring customer satisfaction.
• Maintain accurate records of customer transactions and communications.

Requirements

• Bachelor's degree in any course or related field.
• 1-2 years of experience in customer service; experience in logistics, freight forwarding, or supply chain is an advantage. Fresh graduates are welcome to apply.
• Excellent verbal and written communication skills.
• Strong customer service skills and the ability to handle multiple clients and inquiries simultaneously.
• Proficiency in MS Office applications, particularly Excel, Word, and Email.
• Highly organized, detail-oriented, and able to work effectively in a fast-paced environment.

Benefits

• Competitive salary.
• Overtime pay.
• SSS, PhilHealth, and Pag-IBIG.
• Stable employment.

How to apply

Apply directly on CazVid.

Key facts

• A bachelor's degree in any course or related field is required.
• Customer service experience is required; fresh graduates are welcome to apply.
• The role handles customer inquiries via phone, email, and chat.