Customer Service Representative in Austin, TX - KIWI HEALTHCARE

Join KIWI HEALTHCARE as a Customer Service Representative in Austin, Texas. Be a key player in delivering exceptional service and building strong client relationships in a dynamic, innovative environment.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat to ensure a high standard of service.
• Resolve customer issues effectively and efficiently, ensuring a positive experience for every interaction.
• Maintain comprehensive knowledge of our products and services to provide accurate information to customers.
• Document interactions and feedback in our customer relationship management system.
• Assist in the training and onboarding of new team members to uphold high service standards.
• Collaborate with other departments to troubleshoot and resolve customer concerns.
• Participate in team meetings to discuss performance metrics and strategize improvements.

Required and Preferred Qualifications

• High School Diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to handle difficult situations gracefully.
• Proficient in Microsoft Office Suite and familiar with customer service software.
• Previous customer service experience preferred but not required.
• Ability to work independently and collaboratively in a team environment.
• Additional certifications in customer service or related fields are a plus.

Employment Details: Full-time position with a competitive annual salary of $40,000. Remote work eligible, based in Austin, Texas.