Customer Service Representative – Austin, TX
Published on CazVidat KIWI HEALTHCARE
Apply for a full-time, remote-eligible Customer Service Representative job with KIWI HEALTHCARE in Austin, TX. Earn $40000 per year supporting customers.
Salary
$40,000 per year
Location
United States
Employment type
Full time
Workplace
Remote
Customer Service Representative – Austin, TX
$40,000 per year
Job description
KIWI HEALTHCARE is hiring a full-time Customer Service Representative in Austin, Texas. This remote-eligible role is an opportunity to support customers, resolve concerns, and contribute to a positive service experience. Join a collaborative team that values open communication, innovation, and teamwork.
Key Responsibilities
- Respond promptly to customer inquiries by phone, email, and chat.
- Resolve customer issues efficiently and professionally.
- Maintain knowledge of company products and services to provide accurate information.
- Record customer interactions and feedback in the customer relationship management system.
- Help train and onboard new team members.
- Collaborate with other departments to troubleshoot and address customer concerns.
- Participate in team meetings to review performance metrics and identify service improvements.
Required and Preferred Qualifications
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to handle challenging situations with care.
- Proficiency with Microsoft Office Suite and familiarity with customer service software.
- Ability to work independently and collaboratively.
- Previous customer service experience is preferred but not required.
- Customer service or related certifications are a plus.
Compensation and Employment
Pay: $40000 per year. This is a full-time position based in Austin, Texas, and is remote eligible.
Frequently asked questions
Is this position remote or on-site?
This Customer Service Representative role is based on-site in Austin, Texas, and remote work is not eligible.
What is the salary for this job?
The salary for this full-time position is USD 40,000 per year.
What kind of experience do I need to apply?
Previous customer service experience is preferred but not mandatory; strong communication skills and professionalism are important.
What are the main responsibilities of this role?
You will respond to customer inquiries via phone, email, and chat, resolve issues, maintain product knowledge, document interactions, support new team member training, and collaborate with internal departments.
What qualifications do I need to have?
A high school diploma or equivalent is required, along with proficiency in Microsoft Office and customer service software; additional certifications are a plus.