Part-Time Customer Service Representative in New York City, NY
Published on CazVidat Shophia Linnar
Join Shophia Linnar as a Part-Time Customer Service Representative in New York City. Flexible hours, supportive team, and great opportunity to grow your skills.
Salary
$30 per hour
Location
New York City, New York, United States
Employment type
Part time
Workplace
Not provided
Part-Time Customer Service Representative in New York City, NY
$30 per hour
Job description
Shophia Linnar is hiring a dedicated Part-Time Customer Service Representative in New York City, NY. Join our dynamic team to deliver exceptional customer support and enhance customer satisfaction in a fast-paced environment. This role offers flexible hours and a collaborative workplace culture.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Resolve customer issues efficiently with a focus on effective solutions.
- Maintain accurate records of all customer interactions and transactions.
- Identify and escalate priority concerns to ensure timely resolution.
- Provide detailed product and service information to customers as needed.
- Collaborate with team members to improve the overall customer experience.
- Stay informed about company products, services, and policies to assist customers effectively.
Required and Preferred Qualifications
- High School Diploma or equivalent required.
- Previous customer service experience preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and attention to detail.
- Familiarity with customer service software is a plus.
- Ability to work flexible hours based on business needs.
- Positive attitude and passion for helping others.
Work alongside supportive colleagues and report directly to the Customer Service Manager. This role involves cross-department collaboration to ensure seamless service delivery and uphold Shophia Linnar’s reputation for excellence.
Frequently asked questions
Is this a remote job or do I need to work on-site?
This position is not remote; you will need to work on-site in New York City.
What kind of schedule can I expect for this part-time role?
The job offers flexible hours based on business needs, allowing some adaptability in your schedule.
What experience do I need to apply for this customer service role?
A high school diploma or equivalent is required, and previous customer service experience is preferred but not mandatory.
How much does this job pay?
The pay rate is USD 30 per hour.
What will my main responsibilities be as a customer service representative?
You will respond to customer inquiries via phone, email, or chat, resolve issues efficiently, keep accurate records, escalate priority concerns, and provide detailed product and service information.
Who will I report to and how will I collaborate with others?
You will report directly to the Customer Service Manager and work collaboratively with team members and other departments to ensure excellent service delivery.