BPO Customer Service Telecaller in Chennai
Published on CazVidat INFINITE GROUP
Join INFINITE GROUP as a BPO Customer Service Telecaller in Chennai. Handle customer calls, resolve inquiries, and support service quality. Full-time role.
Salary
₹25,000 per month
Location
Chennai, Tamil Nadu, India
Employment type
Full time
Workplace
Not provided
BPO Customer Service Telecaller in Chennai
₹25,000 per month
Job description
INFINITE GROUP is hiring a full-time BPO Customer Service Telecaller in Chennai, Tamil Nadu, India. In this customer-handling role, you will assist callers, resolve inquiries, share product information, and help build positive customer relationships. This is an on-site position in a collaborative BPO environment.
Key Responsibilities
- Handle inbound and outbound customer calls and provide helpful, accurate assistance.
- Respond to inquiries, resolve concerns, and explain product information.
- Communicate in a friendly, professional manner and build rapport with customers.
- Record customer interactions accurately in the CRM system.
- Follow up on feedback to support service improvements and customer retention.
- Work with telecallers and customer service colleagues to handle requests efficiently.
- Meet performance goals for call handling and customer satisfaction.
Qualifications
- Bachelor’s degree in any field.
- Strong communication and interpersonal skills.
- Teamwork and leadership abilities.
- Customer service or telecalling experience preferred; 2+ years in a similar role is an advantage.
- Familiarity with CRM software and basic computer applications.
Work Environment
You will report to the Team Leader and collaborate with telecallers, customer service representatives, and cross-functional colleagues. The team values open communication and cooperative problem-solving.
Job Details
- Employer: INFINITE GROUP
- Location: Chennai, Tamil Nadu, India
- Job type: Full-time, on-site
- Pay: 25,000 per month
Frequently asked questions
Is this job based in an office or remote?
This is an office-based role located in Chennai, Tamil Nadu, and remote work is not available.
What is the monthly salary for this telecaller position?
The salary for this position is INR 25,000 per month.
What kind of experience do I need to apply?
Prior experience in telecalling or customer service is preferred, and having 2+ years of relevant experience is considered an advantage.
What are the main responsibilities of this telecaller role?
You will handle inbound and outbound calls to assist customers, resolve inquiries, provide product information, document interactions in the CRM, and work to achieve performance targets.
What qualifications are required for this job?
A Bachelor's Degree in any discipline is required, along with excellent communication and interpersonal skills.
Who will I report to and work with in this role?
You will report to the Team Leader and collaborate closely with telecallers and customer service representatives in a team environment.