BPO TELECALLRE, CUSTOMER HANDLING

We are seeking an enthusiastic and customer-focused individual to join our team as a Telecaller for customer handling in a dynamic BPO environment in Chennai, Tamil Nadu. As part of a well-established company, you will have the opportunity to work in a vibrant office culture, surrounded by colleagues who are passionate about providing excellent customer service. In this role, your contributions will impact our customer relationships and overall business success, making you a vital part of our operations. Key Responsibilities Engage with customers via phone to provide assistance, resolve inquiries, and offer product information. Maintain a friendly and welcoming communication style to build rapport with customers. Collaborate with team members to ensure efficient handling of customer requests. Document customer interactions accurately in the company’s CRM system. Follow up on customer feedback to enhance service quality and retention. Participate in inbound and outbound calls focusing on improvement of customer experiences. Meet and exceed established performance metrics related to call handling and customer satisfaction. Required and preferred qualifications Bachelor's Degree in any field. Strong communication and interpersonal skills. Demonstrated teamwork and leadership abilities. Previous experience in a customer service or telecalling role is preferred. Familiarity with CRM software and basic computer applications. 2+ years of experience in a similar role is an advantage. In our team, you will be part of a collaborative environment where open communication is encouraged and recognized. You will report to the Team Leader and work closely with other telecallers and customer service representatives. Cross-functional collaboration is a key aspect of our operations, offering you the chance to work with various departments to enhance customer satisfaction and streamline processes. As part of our company culture, we promote growth opportunities and encourage professional development through training programs. We believe in fostering a modern workplace that values diversity and inclusivity. You will also enjoy attractive benefits, including health coverage, flexible working hours, and a supportive workplace environment.