Customer Support Associate (CCE) in Lucknow, Uttar Pradesh

Join Md Mohsin Moaz as a Customer Support Associate (CCE) in Lucknow, Uttar Pradesh, India. We are looking for a dedicated full-time professional to deliver exceptional customer service and enhance customer satisfaction in a dynamic environment. Key Responsibilities Provide outstanding customer support via phone, email, and chat channels. Handle customer inquiries, complaints, and service requests promptly and professionally. Resolve issues efficiently while adhering to company policies. Maintain accurate records of all customer interactions and transactions. Collaborate with internal teams to improve service delivery and resolve escalated concerns. Identify and suggest improvements to customer service processes. Participate actively in team meetings and foster a positive work environment. Required and Preferred Qualifications Fluency in English and Hindi is mandatory. Strong typing skills to manage customer communications effectively. Prior customer service experience is preferred but not required. Minimum education: 12th pass. Excellent verbal and written communication abilities. Strong problem-solving skills and attention to detail. This role offers significant growth opportunities for committed individuals. We promote a culture of teamwork, respect, and continuous improvement, supported by modern workplace benefits that encourage work-life balance.