International BPO Executive Job in Gurugram, Haryana
Published on CazVidat Employer
Apply for the International BPO Executive role in Gurugram, Haryana. Full-time position offering ₹40000/month. Join a leading BPO team focused on customer excel
Salary
₹40,000 per month
Location
Gurugram, Haryana, IN
Employment type
Full time
Workplace
Not provided
International BPO Executive Job in Gurugram, Haryana
₹40,000 per month
Job description
Join a dynamic international business process outsourcing (BPO) team in Gurugram, Haryana as a full-time International BPO Executive. This role is key to delivering exceptional customer service to global clients within a company recognized for innovation and customer-centric excellence. Work in a collaborative environment that values adaptability and teamwork, significantly impacting customer satisfaction and retention.
Key Responsibilities
- Manage incoming customer inquiries across multiple channels, providing tailored solutions.
- Apply problem-solving skills to resolve customer issues promptly and efficiently.
- Maintain accurate records of customer interactions and transactions in the database.
- Collaborate with team members to develop strategies that improve service delivery.
- Achieve individual and team performance metrics, including response time, customer satisfaction, and resolution rates.
- Engage in ongoing training to enhance product knowledge and customer service skills.
- Adapt to evolving processes and technologies to uphold high service standards.
Required and Preferred Qualifications
- Bachelor's degree or equivalent experience in a related field.
- Strong communication skills for effective customer interaction.
- Proven customer service experience, preferably in a BPO environment.
- Excellent problem-solving and time management abilities.
- Experience working collaboratively in a team-oriented setting.
- Adaptability to changing customer needs and circumstances.
Our team fosters a supportive atmosphere prioritizing professional and personal growth, promoting open communication and diversity.
Frequently asked questions
Is this position based in an office or remote?
This is a full-time position based in Gurugram, Haryana, so it is not remote.
What kind of experience do I need to apply for this role?
You should have proven customer service experience, preferably within a BPO environment, along with strong communication and problem-solving skills.
What will my main responsibilities be as an International BPO Executive?
You will manage incoming customer inquiries across multiple channels, resolve customer issues efficiently, keep records of interactions, and work with your team to improve service delivery.
How much does this job pay?
The salary for this role is INR 40,000 per month.
Do I need a specific degree to qualify for this job?
A bachelor's degree or equivalent experience in a related field is required for this position.
Will there be training provided to help me perform better?
Yes, the role includes engaging in ongoing training to improve your product knowledge and customer service skills.