Customer Service Associate Job in Kolkata, West Bengal

Join Excelors Management Services, a leading company in the customer service industry based in Kolkata, West Bengal. We are a well-established organization committed to delivering exceptional service to our clients. As a Customer Service Associate, you will be an integral part of a collaborative and fast-paced team, ensuring customer satisfaction and loyalty through effective communication and problem-solving.

Key Responsibilities

• Engage with customers via phone, email, or chat to address inquiries and resolve concerns efficiently.
• Apply problem-solving skills to identify issues and provide timely solutions.
• Manage time effectively to meet service level agreements for all customer interactions.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with team members to share knowledge and improve customer service processes.
• Assist in training new team members on customer service protocols and best practices.
• Monitor customer feedback and recommend improvements to enhance service quality.

Required and Preferred Qualifications

• Bachelor's Degree in a relevant field.
• Strong communication and problem-solving skills.
• Excellent time management skills to handle multiple customer requests efficiently.
• Proficiency with customer service software and tools.
• Previous customer service experience is preferred but not mandatory.

Excelors Management Services fosters a collaborative work environment where associates report to customer service managers and work closely with other departments to ensure a seamless customer experience.