Customer Service Associate Jobs in Kolkata, West Bengal
Published on CazVidat Excelors Management Services
Apply for a full-time Customer Service Associate job in Kolkata with Excelors Management Services. Support customers by phone, email, and chat.
Salary
₹200,000 per year
Location
Kolkata, West Bengal, India
Employment type
Full time
Workplace
Not provided
Customer Service Associate Jobs in Kolkata, West Bengal
₹200,000 per year
Job description
Excelors Management Services is hiring a full-time Customer Service Associate in Kolkata, West Bengal, India. Join an established customer service team and help deliver responsive, reliable support that strengthens customer satisfaction and loyalty. This on-site role offers an annual pay amount of 200000.
Key Responsibilities
- Respond to customer inquiries and resolve concerns by phone, email, and chat.
- Identify customer issues and provide effective solutions in a timely manner.
- Manage multiple interactions and meet established service levels.
- Record customer interactions and transactions accurately in the CRM system.
- Collaborate with colleagues and other departments to improve the customer experience.
- Help train new team members on customer service protocols and best practices.
- Review customer feedback and recommend service improvements.
Qualifications
- Bachelor’s degree in a relevant field.
- Strong communication and problem-solving skills.
- Effective time management and the ability to prioritize multiple requests.
- Comfort using customer service software and related tools.
- Previous customer service experience is preferred but not required.
Team and Work Location
Customer Service Associates report to customer service managers and work closely with teammates and other departments. This position is based in Kolkata, West Bengal, India, and is not remote eligible.
Compensation and Employment
Pay: 200000 per year. Employment type: Full-time.
Explore other customer support opportunities, including Customer Service Representative, remote customer service, and Customer Service in Cali.
Frequently asked questions
Is this job based in an office or remote?
This Customer Service Associate position is based in Kolkata, West Bengal, and remote work is not available.
What kind of experience do I need to apply?
Prior customer service experience is preferred but not mandatory for this role.
What are the main responsibilities of this job?
You will engage with customers via phone, email, or chat to resolve inquiries, maintain records in the CRM system, and assist in training new team members.
What is the salary for this position?
The salary is ₹200,000 per year for this full-time role.
Do I need any specific education to apply?
A Bachelor's Degree in a relevant field is required for this position.
Will I be working with a team or independently?
You will collaborate with team members and customer service managers to improve processes and ensure seamless service delivery.