Is this a full-time or part-time position?

This is a part-time role based in Mumbai, Maharashtra.

Do I need prior experience to apply for this customer service job?

While a minimum of 1 year of experience in a customer service role is preferred, it is not explicitly required.

Will I be working remotely or on-site?

This position is not remote, so you will be working on-site in Mumbai, Maharashtra.

What kind of tasks will I be responsible for daily?

You will handle customer inquiries via phone, email, and chat, assist with product information and order tracking, document interactions, and collaborate with team members.

What qualifications do I need to be considered for this role?

You need at least a high school diploma or equivalent, excellent communication skills, proficiency with customer service software, and strong problem-solving abilities.

Part-Time Customer Service Representative in Mumbai, Maharashtra

Published on CazVidat MD Jafrul Molla

Apply for the part-time Customer Service Representative role at MD Jafrul Molla in Mumbai. Deliver excellent support and enhance customer satisfaction.

Verified by CazVid3 months agoOpen until: Sep 3, 2026

Apply now

Salary

₹15,000 - ₹25,000 per month

Location

Mumbai, Maharashtra, IN

Employment type

Part time

Workplace

Not provided

Part-Time Customer Service Representative in Mumbai, Maharashtra

₹15,000 - ₹25,000 per month

Apply now

Job description

Join MD Jafrul Molla as a Part-Time Customer Service Representative in Mumbai, Maharashtra, India. We are looking for a detail-oriented and friendly professional to provide exceptional customer support and enhance client satisfaction. Key Responsibilities Respond promptly and accurately to customer inquiries via phone, email, and chat. Assist customers with product details, order tracking, and issue resolution. Maintain detailed records of customer interactions in the company database. Work collaboratively with team members to ensure smooth communication and processes. Help develop and improve customer service policies and procedures. Identify opportunities to enhance the overall customer experience. Participate in training sessions to improve service skills and product knowledge. Required and Preferred Qualifications High School Diploma or equivalent. Excellent verbal and written communication skills. Familiarity with customer service software and tools. Minimum 1 year of customer service experience preferred. Strong problem-solving skills and a customer-first attitude. Ability to work independently and collaboratively within a team. As part of our team, you will receive ongoing support and mentorship from the Customer Service Team Lead. You will also collaborate closely with sales and product teams to share valuable customer insights.

Frequently asked questions

Is this a full-time or part-time position?
This is a part-time role based in Mumbai, Maharashtra.
Do I need prior experience to apply for this customer service job?
While a minimum of 1 year of experience in a customer service role is preferred, it is not explicitly required.
Will I be working remotely or on-site?
This position is not remote, so you will be working on-site in Mumbai, Maharashtra.
What kind of tasks will I be responsible for daily?
You will handle customer inquiries via phone, email, and chat, assist with product information and order tracking, document interactions, and collaborate with team members.
What qualifications do I need to be considered for this role?
You need at least a high school diploma or equivalent, excellent communication skills, proficiency with customer service software, and strong problem-solving abilities.