Work from Home Customer Service Representative in Mumbai, India

Join Shrikant Bhagat as a Work from Home Customer Service Representative based in Mumbai, Maharashtra. This part-time role offers a flexible schedule to support your work-life balance while contributing to an exciting e-commerce environment. You will be the frontline of customer satisfaction, ensuring exceptional service and positive customer experiences. Key Responsibilities Handle incoming customer inquiries via phone, email, and live chat promptly and professionally. Provide accurate product and service information to assist customers effectively. Resolve customer issues and concerns with empathy and efficiency. Document all customer interactions and follow up on unresolved matters. Upsell and cross-sell products to enhance customer satisfaction and company revenue. Collaborate with team members to improve customer service processes and delivery. Participate actively in team meetings to share insights and feedback for continuous improvement. Required and Preferred Qualifications High School Diploma or equivalent is required. Excellent verbal and written communication skills. Previous customer service experience preferred but not mandatory. Familiarity with customer service software and tools is a plus. Ability to multitask and adapt to a dynamic work environment. Basic computer skills are necessary. Work alongside a dedicated team that values collaboration and communication, reporting directly to the Customer Service Manager. You will also have opportunities to interact with Sales and Marketing departments to deliver the best customer experience possible. Apply today to become part of a growing company that supports your professional growth and work-life balance.